return and refund policy

BREAKZ – Return & Refund Policy

At BREAKZ, your satisfaction is our priority. If something isn’t right with your order, we are here to help — quickly, fairly, and with care.

✅ Eligibility for a Return or Refund

You may request a return or refund within 14 days of receiving your order if:

  • You contact us within the return period

  • The item is unused, in its original packaging, and in resalable condition

  • The item was damaged, defective, or incorrect upon arrival

🚫 Non-Refundable Items

We cannot accept returns or issue refunds for:

  • Customized, personalized, or made-to-order items

  • Items that have been used, installed, or damaged due to improper handling

  • Clearance, final-sale, or heavily discounted items

📝 How to Request a Return

To initiate a return, please contact our customer support team and provide:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and packaging (if applicable)

Our team will review your request and guide you through the next steps.

🔄 Return & Refund Process

1. Review & Approval
Each return request is reviewed individually. Additional information may be requested.

2. Return Instructions
If approved, you will receive the return address and shipping instructions.
📦 Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

3. Refund Processing
Once the returned item(s) are received and inspected, the refund will be issued to the original payment method.
⏳ Refunds are typically processed within 5–7 business days, depending on your payment provider.

📌 Important Notes

  • Returned items must be unused and in original packaging

  • Original shipping fees are non-refundable unless the return is due to our error

  • Returns that do not meet policy conditions may be refused

  • Excessive or suspicious return activity may result in account review or order refusal

💬 Need Help?

If you have any questions regarding returns or refunds, please contact us through our Contact Us page.
We are committed to ensuring your experience with BREAKZ is smooth, reliable, and worry-free.

Company Information:
Company Name: JAEGYEON CORP LIMITED
Registration Number: 79360114
Registered Address:
FLAT 2304, 23/F HO KING COMM CENTRE
2-16 FA YUEN STREET
MONG KOK
HONG KONG